Last Updated: July 15, 2025
At Bettinao, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and exchange policy below.
Eligibility for Returns and Exchanges
We accept returns or exchanges within 30 days of the delivery date, under the following conditions:
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Items must be unused, unwashed, and in their original packaging.
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The item must be in resalable condition, free from stains, odors, or damage.
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Proof of purchase (order number or receipt) is required.
Items that do not meet these criteria will not be accepted for return or exchange.
Non-Returnable Items
The following items are non-returnable:
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Gift cards
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Clearance or final sale items
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Items returned after 30 days
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Items showing signs of use, washing, or damage
Return Process
To initiate a return, please contact us at help@bettinao.com with the following information:
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Your order number
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The item(s) you wish to return or exchange
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Reason for return
Once your request is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the return is due to a product defect or shipping error.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 7 business days.
Shipping charges are non-refundable, except in cases of defective or incorrect items.
Exchanges
If you wish to exchange an item for a different color or style, please initiate a return and place a new order for the replacement item. We currently do not offer direct item-for-item exchanges.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide photos and a description of the issue. We will arrange for a replacement or full refund at no additional cost to you.
Contact Us
For all return and exchange inquiries, please contact:
Email: help@bettinao.com
Phone: +1 703-471-1978
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)